Conference room Chameleon October 22, 2026
11:15—12:45 |
SESSION
“Luxury and service in real estate — what does the client want?”
V All‑Russian Forum “SERVICE IN REAL ESTATE”
 |
Moderator:
Elena Sumkina, Deputy General Director for Customer Service at Smart Service Group


Speakers:
  • Dmitry Falkin, Vice President of Sales and Service at the RBI Group
  • Natalya Obydennova, hotel industry expert
  • Roman Sabirzhanov, chairman of the MOO “Union of Hoteliers”