Conference room Chameleon October 21, 2026
15:15—16:45 |
SESSION
“Balancing interests: the operational routine of a service company”
V All‑Russian Forum “SERVICE IN REAL ESTATE”
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Moderator:
Yulia Solovyova, Director of Product and Customer Experience at Capital Group


Topics for discussion:
  • Technical operation: how to ensure high‑quality and timely implementation of preventive maintenance? Directions and tools for automation. Pricing.
  • Landscaping: cost optimization and maintenance of green spaces, monitoring the work of contractors, and ways to prevent plant death in the first year of operation.
  • Organizing the operational activities of a single brand’s management company in different cities: challenges and advantages. Pricing and the specifics of franchising.
  • Cleaning: optimal approaches to organizing the service, robotics, and the use of technological maps. How to manage the service?
  • Automation of operational processes and the implementation of AI: an overview of market solutions, "before-and-after" transformation cases, the impact on management costs, and feedback from customers.
CHAMELEON |