Moderator:
Yulia Solovyova, Director of Product and Customer Experience at Capital Group


Topics for discussion:

• Technical operation: how to ensure high‑quality and timely implementation of preventive maintenance? Directions and tools for automation. Pricing.
• Landscaping: cost optimization and maintenance of green spaces, monitoring the work of contractors, and ways to prevent plant death in the first year of operation.
• Organizing the operational activities of a single brand’s management company in different cities: challenges and advantages. Pricing and the specifics of franchising.
• Cleaning: optimal approaches to organizing the service, robotics, and the use of technological maps. How to manage the service?
• Automation of operational processes and the implementation of AI: an overview of market solutions, "before-and-after" transformation cases, the impact on management costs, and feedback from customers.