The professional tour “Territory of Care: How Service Is Organized in Residential Real Estate” is an introduction to the practices of managing residential complexes and organizing the service that determines the quality of daily life after occupancy. Participants will visit operating facilities and, together with the management teams, will examine how the maintenance of common spaces, the maintenance of cleanliness and safety, the processing of requests, and interaction with owners are organized. The focus is on service standards, digital tools, staff work, and quality control of services. The tour will provide a practical understanding of how the coordinated work of the management company helps to meet residents’ needs, build trust, and maintain the appeal of the residential complex.


TOUR PROGRAM