The professional tour “Service from the First Step” is an opportunity to see how a customer’s acquaintance with a residential project begins and to understand how developers build service right from the first step. Participants will visit sales offices of residential complexes in Moscow and learn how architecture and space design, guest movement scenarios, interactive models, multimedia solutions, and art help convey the project’s philosophy long before occupancy. Representatives of developers will explain how the concept of the sales office was developed, what tasks it solves for the business and the client, and how work with the customer is organized at each stage – from the reception meeting to negotiations on the transaction. The tour will be useful for developers, sales and marketing specialists, architects and interior designers – everyone who creates the customer experience in residential real estate.


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